Shirin Delsooz

My Life Adventures and Thoughts

A Great Explosive Ending! Tim Hortons Rocks!

Hello Readers,

I’m happy to announce that the little problem I had with Tim Hortons has been happily resolved. A few weeks ago, I ordered a fruit explosion from my local Tim Hortons only to find out that there was no filling in the centre, the ‘explosive’ part. I couldn’t really prove it, since I ate most of the muffin, so I wrote a letter to head office to ensure that franchisee’s are mindful of putting the explosives in the muffins as the name promises. The filling is the only reason why I order the fruit explosion.

Tim Hortons responded to my email promptly, and even phone called me to apologize. They even insisted I go back to the same location to get my muffin. And the manager there was very nice, he knew my name and gladly gave me another muffin… with the fruit explosion!

I’m really impressed by their customer service! From head office, all the way to the super cheerful manager at the franchise! Go Tim Hortons!

No Fruit Explosion

*** March 9, 2011 – There is a happy ending to this story.  Read here!

Feb 26, 2011 – Readers, I got jipped over a $2 muffin. It wasn’t the first time it happened and God forbid, it won’t be the last time. I know it’s minor, but I can’t let businesses think they can get away with selling misleading products just because their cheap and people can’t be bothered to put up a fight. For me, it is not a matter of money, it’s the principal. Here’s my letter to Tim Hortons:

The perfect crime. I can hardly make a case with these crumbs and its packaging.

Hello Tim Hortons,

The other day I  ordered a fruit explosion at Tim Hortons at the Promenades Cathédrale location in Montreal only to find out there was no fruit explosion in the center. It was a lame way to start the day. I didn’t have the time to complain, nor did I have the proof! All I had were crumbs because I have a certain way of eating the muffin where I eat all around it before indulging in the center. That morning, there was nothing to indulge in but crumbs.

That little jelly that’s referred to as the ‘fruit explosion’ is one of those small and very few joys I get during a work morning! So you could imagine my disappontment. I can honestly say that this wasn’t the first time this happened. If you could send me a gift certificate that entitles me to a real fruit explosion, we can call it a truce. I will publish this letter on my blog so that way my friends and fans can see how this gets resolved.

Take care, March 9, 2011- *** ALL WAS RESOLVED!!! Read about it here!


Van

March 9, 2011- *** ALL WAS RESOLVED!!! Read about it here!

Marché Jean-Talon – Good Vibes

I spent my last Sunday at Jean Talon Market. I could describe this experience as being very… vibrant! I don’t know how, but the sight of so much fresh food excites me. It just doesn’t compare to a conventional grocery store!

For many reasons Jean Talon Market is the ideal way to spend a Sunday. It’s the ambiance! It’s the size! And the fact that it’s partially indoors is great because you can enjoy the market in the winter! There’s also nice cafés around, transforming your banal grocery shopping errand to a social experience! Jean Talon Market is so cool that it is the regular set of Radio-Canada’s “Des Kiwi et Des Hommes”.

She hated ‘green’

Okay, so there’s this coworker I had who always spoke openly about hating ‘green’. She refused to recycle, and detested products that had green marketing. And despised bike paths!
To her, being ‘green’ was some sort of trend statement that went with granola bars and yoga mats.
I’m open to opinions, but being green shouldn’t be viewed as a preference.
That’s all.

How I Met a Customer Service Agent on the Phone… at the Bar

I just started university in Montreal and I needed to change my phone number, so I called up my cellphone provider, Telus, thinking it would be a standard phone call. I spoke to the customer service agent and told him how excited I was to get away from Toronto and start a new life in Montreal.

If my memory serves me correctly, the conversation went something like this,

“Yea, I need to change this phone number to area code 514 immediately!”

“Oh really? why?”

“I don’t live in Toronto, nor do I ever intend on to again!”

“Toronto can be lots of fun too!”

“Oh yea? What is it that you exactly do in Toronto?”

And the conversation went on for 10 minutes until the process of getting my phone number changed finished.

A few minutes later, I get my first text. I didn’t even tell anyone my new number. To my surprise, it was the customer service guy texting from his personal number.

“How is your new phone?” he asks.

“It’s great!” I text back.

“Let me know when you are in Toronto.”

And I did.

He invited me out to a bar in the GTA boonies, he said his friend was having a stag party. It took not much convincing for my partner in crime at the time, “L” to come along. She was up for any of my weird adventures, at the time.

We thought it would be funny to really dress up too since it was a stag party!

So we pull up to the driveway excited about the unknown, hoping there would be lots of fun.

There were some surprises though. If there was a Bar Diana franchise in Toronto, this bar would be it. I don’t quite remember the name of the place, but it was Ghetto! I shrugged it off and thought it would just add character to the adventure.

But then a short, chubby man covered with Telus gear was sitting on the bar stool. I think he even wore a Telus hat to cover his bald head.

“Oh my God, is that him?” My friend “L” asks.

Sadly, it was. But I didn’t want to be rude, so I said Hello. We kinda felt weird being the only women there other than the Cougar who was the stag party hostess.

So we left. I never heard from the guy again, and that guy will never hear from me again.