Hello Readers,

I’m happy to announce that the little problem I had with Tim Hortons has been happily resolved. A few weeks ago, I ordered a fruit explosion from my local Tim Hortons only to find out that there was no filling in the centre, the ‘explosive’ part. I couldn’t really prove it, since I ate most of the muffin, so I wrote a letter to head office to ensure that franchisee’s are mindful of putting the explosives in the muffins as the name promises. The filling is the only reason why I order the fruit explosion.

Tim Hortons responded to my email promptly, and even phone called me to apologize. They even insisted I go back to the same location to get my muffin. And the manager there was very nice, he knew my name and gladly gave me another muffin… with the fruit explosion!

I’m really impressed by their customer service! From head office, all the way to the super cheerful manager at the franchise! Go Tim Hortons!